Return & Refund Policy

1. Your payment is Escrow. We warranty 100% money back if you did Not receive your order on time. We guarantee you will get exactly what your ordered here.

2. We offer 15 Days return/exchange service since you signed the package.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You will pay the return shipping cost at your side.

There are certain situations where only partial refunds are granted (if applicable)

- puzzles with obvious signs of use;

- Puzzles not in its original condition, is damaged or missing parts for reasons not due to our error.

- Exceed 15 days after delivery

 3. Refunds (if applicable)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

- If the item you received is not the same as description, we'll offer you full money refund.

-We'll also refund you full money if you received a defective item.