5. Q: Why my order is shipped by several packages ?
A: This happens in two conditions: first, if your order is more then 2kg, we'll split it to several packages to avoid SUPER high shipping cost by CaiNiao. Second, if you ordered some 3D printed cubes which need time to Print, then we'll split the order and ship the 3D printed cubes once they are ready.
4.Q: Why the system saying "order cannot be shipped to my selected address " when i add more items to my cart ?
A: This is happens because a accurate shipping cost rate for BIG packages ( > 2kg) didn't be setted up yet. You can delete reduce the cart items to make the package is <= 2kg for a temporary solution.
3.Q: Where are you ship my package from ?
A: We have warehouse both in UK & China. We'll ship your order by considering your location & stock status of the warehouse.
2.Q: Where can i track my order ?
A: You can see your order status at the order detail page, or track by the following link: https://cubein.cn/a/tracking
1.Q: Is the price include VAT Tax / Custom Tax/ Custom Duty ?
A: No. Buyer may need to pay custom duty on destination country.